The mobile channel refers to the way OPL delivers services regularly and primarily in person at locations outside of library branches, as defined in the Service Delivery Framework (SDF). This channel extends OPL’s reach beyond its physical branches through a flexible and reliable service model supported by a diverse fleet of vehicles. Mobile services operate at the neighbourhood level (such as Bookmobile Services) and at the individual level (such as Home Services).

The Mobile Framework is a Board-approved document that establishes the principles and criteria that guide decisions about where, when, and how mobile services are delivered. The Mobile Framework ensures that decisions about mobile services align with the OPL Strategic Plan and related OPL frameworks, notably the SDF and supporting frameworks, such as the Facilities Framework. Additionally, the Mobile Framework considers local context, including the City of Ottawa Official Plan, demographic trends, and community feedback, to inform service planning. Once approved by the Board, the Mobile Framework principles and criteria are then implemented by staff to deliver mobile services.