SERVICES that are customer centric

• Act as a catalyst for exploration and discovery

• Provide physical and digital collections that are responsive to customer demands and community needs

• Enhance the customer experience by leveraging best practices and technology

SPACES for community, collections, and creation

• Develop an inclusive, dynamic Central Library, enabling creation and learning

• Sustain collaborative and flexible physical spaces across the Library system

• Design virtual spaces for creation and sharing

SUCCESS through learning, literacy, and innovation

• Strengthen and promote the Library's reach and value

• Foster community partnerships

• Align Library services in support of customer needs