A large children's department hosts popular programs for kids from babies to teens. A spacious reference department specializes in Genealogy.

Nepean Centrepointe hosts the Imagine Space which contains 3D printers, laser cutters, a Cricut and button making equipment and offers the loan of special collections including musical instruments and telescopes.

The branch is located in the Ben Franklin Place complex and has Friends of the Ottawa Public Library Association (FOPLA) used books sales.