Connecting with Customers
OPL uses social media (predominantly Twitter and Facebook) to share news about its collection, programs, and services but also to interact with its customers. In 2013, OPL has gained more than 1,300 followers on its Twitter account by tweeting compelling content consistently, and following up with any questions, comments or concerns customers expressed online.
Financial Highlights
|
Revenues (In Dollars) |
2012 |
2013 |
|---|---|---|
|
City of Ottawa
|
$41,151,373
|
$41,692,540
|
|
Fines and Other Fees
|
$1,448,742
|
$1,116,107
|
|
Province of Ontario
|
$1,430,000
|
$1,430,656
|
|
Other
|
$459,106
|
$752,278
|
|
Rental Income
|
$543,810
|
$533,977
|
|
Government of Canada
|
$94,920
|
$111,364
|
|
Total Revenues
|
$45,127,951
|
$45,636,922
|
|
Expenditures |
2012 |
2013 |
|
Salaries & Benefits
|
$30,821,335
|
$31,234,558
|
|
Library Materials
|
$5,013,652
|
$5,059,779
|
|
Purchased Services
|
$1,029,960
|
$1,443,907
|
|
Materials & Supplies
|
$1,308,586
|
$509,430
|
|
Program Facility Costs
|
$3,946,521
|
$3,996,597
|
|
Transfer to Capital
|
$2,934,000
|
$3,055,000
|
|
Total Expenditures
|
$45,054,054
|
$45,299,270
|
|
Surplus / (Deficit)
|
$73,897
|
$337,652
|